Privacy notice

How enquiry information is handled.

This notice explains, in plain terms, how Charnwood Knoll Mediation handles information submitted through this website.

Information collected

The mediation request and complaints forms may collect your name, organisation, postal address, email address, phone number, preferred dates and the summary you choose to provide.

Purpose

Information is used to respond to enquiries, assess mediation suitability and availability, arrange mediation logistics, handle complaints and keep proportionate administrative records.

Website measurement

If website measurement is enabled on the live site, it should be used only to understand visits, improve the clarity and performance of the website, and monitor whether key pages and forms are working well.

Confidentiality

Please avoid unnecessary sensitive detail in initial website forms. More detailed information can be requested later through an appropriate confidential process.

Sharing

Information is not sold. It may be shared only where needed to respond to the enquiry, administer the service, comply with legal obligations, or use a trusted service provider such as an email delivery service.

Your rights

UK data protection law gives individuals rights over their personal data, including access, correction and deletion in appropriate circumstances.